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Privacy Policy

Symonds Research is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Symonds Research Web site and governs data collection and usage. By using the Symonds Research website, you consent to the data practices described in this statement.

Collection of your Personal Information

Symonds Research collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Symonds Research also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Symonds Research. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Symonds Research for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Symonds Research Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Symonds Research public message boards, this information may be collected and used by others. Note: Symonds Research does not read any of your private online communications.

Symonds Research encourages you to review the privacy statements of Web sites you choose to link to from Symonds Research so that you can understand how those Web sites collect, use and share your information. Symonds Research is not responsible for the privacy statements or other content on Web sites outside of the Symonds Research and Symonds Research family of Web sites.

Use of your Personal Information

Symonds Research collects and uses your personal information to operate the Symonds Research Web site and deliver the services you have requested. Symonds Research also uses your personally identifiable information to inform you of other products or services available from Symonds Research and its affiliates. Symonds Research may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Symonds Research does not sell, rent or lease its customer lists to third parties. Symonds Research may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Symonds Research may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Symonds Research, and they are required to maintain the confidentiality of your information.

Symonds Research does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Symonds Research keeps track of the Web sites and pages our customers visit within Symonds Research, in order to determine what Symonds Research services are the most popular. This data is used to deliver customized content and advertising within Symonds Research to customers whose behavior indicates that they are interested in a particular subject area.

Symonds Research Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Symonds Research or the site; (b) protect and defend the rights or property of Symonds Research; and, (c) act under exigent circumstances to protect the personal safety of users of Symonds Research, or the public.

Symonds Research uses MailChimp as marketing automation platform. If you register on our site, you will be added automatically to our newsletter service which is handled by them. You acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Your financial details

To protect your privacy and increase your security online, Symonds Research does not store your financial details, such as credit card numbers and related details, on its servers. The credit card data entered into the forms are passed to and handled by our e-commerce provider e-junkies and payment processors such as PayPal who will use the data to process the transactions.

Use of Cookies

The Symonds Research Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Symonds Research pages, or register with Symonds Research site or services, a cookie helps Symonds Research to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Symonds Research Web site, the information you previously provided can be retrieved, so you can easily use the Symonds Research features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Symonds Research services or Web sites you visit.

This site uses Google Analytics remarketing codes and logs when users view specific pages or take specific actions on this website. This will allow Symonds Research to provide customised advertisement across the internet based on your specific interests. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to Symonds Research website. If you do not wish to receive this type of advertisement from us in the future you can opt out using the opt-out form provided by Google.

Security of your Personal Information

Symonds Research secures your personal information from unauthorized access, use or disclosure. Symonds Research secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Symonds Research will occasionally update this Statement of Privacy to reflect company and customer feedback. Symonds Research encourages you to periodically review this Statement to be informed of how Symonds Research is protecting your information.

Contact Information

Symonds Research welcomes your comments regarding this Statement of Privacy. If you believe that Symonds Research has not adhered to this Statement, please contact Symonds Research at support@symondsresearch.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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