In addition to training such as training how to be a accessibility auditor and getting or giving DDA access training, it is worth giving consideration to the need also to develop the human assisted elements of the process (human factors). By this I mean that whilst signage is very important for guiding and aiding disabled and ambulant people in their wayfinding, human help is still often needed. One such example is in stadiums whereby a wayfinding system needs to be designed to cater for large number of users using the location, in a short amount of time on match or events days.
So the key point to be made here for you as a trainer is:
In addition to offering training in DDA audits and compliance, as a trainer, you also have the opportunity to offer a half day or one full day training day as a follow up (or in it own right) to teach: Disability Etiquette and Access Awareness.
Why do people need to be trained in this you may wonder?
Most locations benefit from having people available to aid disabled and ambulant users (those with mobility issues such as because of ill health of age). In fact, it is expected by law in line with the Equality Act 2010 that reasonable attempts are made to provide all users with access and sometimes this does requite human help or human guidance. Some old buildings do not have a route that can be used both by able-bodied and disabled visitors, such as a very old church for example. In such as scenario an alternative route such as through the back of the building that can be adapted to include a removable ramp might suffice and the user might need to be personally shown and aided.
So what is the problem? Why do people need training here?
A particularly good example is in a football stadium on a Saturday afternoon. As a match-day steward you see what appears to be a drunk person moving awkwardly as they come into the stadium.
What do you do? Take a minute to consider your actions and answer honestly!
Well, did you consider that the person might in fact have learning disabilities and to approach this user as though they are drunk and to threaten to remove them from the stadium is highly problematic in respect of dealing correctly with those most in need. Training staff to correctly approach people and to understand the needs and way to deal with people with a range of disabilities can be tackled through Disability Etiquette and Access Awareness training. If you are interested in this training as a trainer, we do sell this as an off the shelf training materials package.