Symonds Research

Training for trainers banner

Disability Etiquette & Access Awareness Training Materials Pack

DDA etiquette

Training on how to guide ambulant users and those with disabilities.

Duration: 1 Day

Price: £95

Intended For

This course is for trainers who wish to train anyone involved with needing to guide those with disabilities and ambulant users for the sake of improving or maintaining accessibility in a location. The following peoples, for example, can benefit from this training:

  • Stadium stewards
  • Airline service staff
  • Front line staff who interact with the public
  • Anyone who manages a building and is in charge of helping disabled and ambulant visitors to move through a building or location such as in a university campus.
  • Airport security staff
  • School teachers and everyone who interacts with the public!

The above are just example and the target market for this training, as a trainer, is unlimited in terms of the locations where this training tends to be needed. Greater awareness of supporting all users means that this training programme is becoming increasingly popular.

Course Outline and Objectives

This course will teach the basics of how to best aid ambulant and disabled users in such a way to ensure best practice and etiquette is used.

At the end of the course, participants should be able to:

✔  Understand the issues that ambulant and disabled users have in wayfinding situiations.

✔  Know the legal rights of users in respect of the Equality Rights Act 2010.

✔  Be able to identify users who need aid (many disabilities are hidden) and to offer the appropriate guidance.

✔  Have a good understanding of how best to aid users such that dignity is maintained by the user,

Delivery Method

This is delivered as a classroom tutor led one day workshop that includes a number of activities to get participants involved in the training and to make the course interesting for participants.

Topics that will be Covered to Include:

The Basics

  • Typical issues and problems and why etiquette training is needed.
  • The law and also ethics.
  • Case study examples.

Improving Etiquette

  • Knowing when to help and when not to.
  • Understanding the range of user types.
  • Guidance on methods for aiding users (best practice).

With this Course, Instantly Download:

✔  *Free DDA checklist included.

✔ 60 PowerPoint  slide deck (includes tutor notes on each slide)

✔  30 page Trainers workbook

✔  Course documents (including sign in sheet, course evaluation sheet, course outline, suggested reading list document)

✔ Tutors checklist

✔  Course certificate (printable to hand to participants)

Documents delivered using MS Word (doc and docx version both included), PDF ((in case you do not have Ms Word) and PowerPoint.

Share this!

Related Posts

Join us on Social Media!

What included in The Training?

Trainer's Course Guide
Book icon
Course slides
Forms (i.e feedback form, sign in sheet)
Student handbook Handbook for students
Classroom Activities Activities in the classroom

Course Outline

Course document
Printable Course Certificates
Book icon

Payment methods


Sign Up for our Newsletter!