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Wayfinding Design in Airports Training Materials Package

Airport wayfinding signage

Duration: 1/2 day or 1 Day

Price: £155

Intended For

This training package is for trainers looking to train airport managers in the key basics and considerations in wayfinding design in airports.

Course Outline and Objectives

Wayfinding is an essential aspect of airport management given that it is essential to guide passengers to, around and through terminals in a safe and efficient manner, and in a way such that it is commercial viable and an enjoyable experience that passengers are likely to want to repeat. This workshop provides a solid foundation for understanding the impact of wayfinding design in airports.

At the end of the course, participants should be able to:

✔  Understand the issues that exist in airports and the solutions in respect of wayfinding.

✔  Know the key considerations in airport wayfinding.

✔  Learn ways to commercialise the movement of passengers in airports.

✔  Have an idea of how to go about auditing an airports wayfinding system.

✔  Understand the cognitive versus sociocultural elements and how they can be utilised in the design.

✔  Understand how to budget and manage the wayfinding system.

Delivery Method

This trainer led course is largely trainer taught but does draw also on the experiences of participants, with examples discussed from as a group. Participants are asked to take 10 photographs connected to wayfinding prior- to the course and these became a very useful part of the course.

Topics that will be Covered to Include:

Why wayfinding matters

  • Wayfinding versus navigation.
  • The relevance and impact of wayfinding in airports.
  • Commercial realities and opportunities.
  • Narrative and branding the airport as a location and sense of place.
  • Safety, the experience and other considerations.


  • Common mistakes and common issues. The frustration of getting lost.
  • Best practice.
  • All elements considered (including lighting, nomenclature, signage hierarchy and design and language usage).
  • Symbols, images and communication.
  • Creating flow.

Improving your Own Airport

  • Knowing how to get started.
  • Getting an audit done.
  • Documenting your existing system.
  • Segmenting the airport into manageable areas.
  • Understanding the process of redesigning and implementing a new wayfinding system.

With this Course, Instantly Download:

✔  85 PowerPoint  slide deck (includes tutor notes on each slide)

✔  55 page Trainers workbook

✔  Course documents (including sign in sheet, course evaluation sheet, course outline, suggested reading list document)

✔ Tutors checklist

✔  Course certificate (printable to hand to participants)

Documents delivered using MS Word (doc and docx version both included), PDF ((in case you do not have Ms Word) and PowerPoint.


  • This course is best for airport managers or those in charge of improving and managing the flow of passengers through the airport, in addition to those responsible for the user experience (UX) and commercial opportunities and development, in airports.

Trainer included

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What included in The Training?

Trainer's Course Guide
Book icon
Course slides
Forms (i.e feedback form, sign in sheet)
Student handbook Handbook for students
Classroom Activities Activities in the classroom

Course Outline

Course document
Printable Course Certificates
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Payment methods


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